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Customer Service

 

We are here to help

Haven’t found what you’re looking for? Call our friendly team today on 855-396-2990 or Email Us at hello@myperfecteyes.com

Returns

We are so confident that you will love our products, that we offer a 30-day money back guarantee on our entire range.

If you are not completely satisfied with your order, you can return your product to us within 30 days of your initial shipment date for a full refund of the purchase price (less shipping and handling), even if the bottles are empty!

To be eligible for a refund, you must contact our Customer Service Team prior to returning products. You have 14 days for us to receive the products once notified. Call us on 855-372-7303 or email us at hello@myperfecteyes.com

You, as the customer, are responsible for any return postage.

Refund of the purchase price (less shipping & handling and restocking fee upon customer service discretion) will always be issued to the same credit card to which it was charged.

Once your return is received your refund will be processed, and a credit automatically applied to the original method of payment, within 5 business days.

If 30 days have expired since your purchase, unfortunately you will no longer be eligible for a refund.

 

Exchanges

If an item is defective or damaged and you request an exchange of the same item, send us an email at hello@myperfecteyes.com or call us at 855-372-7303

The time it takes for your exchanged product to reach you can vary, depending on where you live.

My Perfect Cosmetics Company is committed to providing a quality service for its customers and selling in an open and accountable way that builds the trust and respect of all our partners. If you are unhappy with your purchase for any reason, Our Policy is designed to provide guidance on the way in which we receive and manage complaints. We want to help you, our customer, to resolve any complaint as quickly as possible.

 

Continuity

If you agree to our continuity program, we will ship your order automatically every 90 days until cancellation.

To cancel your subscription, please contact our Customer Service team by ringing 855-372-7303 or emailing us at hello@myperfecteyes.com. You must contact us no less than three (3) business days prior to your next shipment date to stop your next shipment.

 

Registered Office:

The Perfect Cosmetics Company Ltd
7a Eastfield Place,
Rugby
Warwickshire
CV21 3AT
UK
Company Number 09504749
Registered in England and Wales.
hello@myperfecteyes.com

 

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